Water and Environment Bookshop


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About Us WRc plc is a B2B (business to business) bookshop and completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
WRc plc
Frankland Road Blagrove Swindon Wiltshire SN5 8YF United Kingdom
Phone: +44 (0)1793 865012
Fax: +44 (0)1793 865001
Email: publications@wrcplc.co.uk
GB 527 1804 53
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Maestro and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping charges are based on weight of order, region and delivery option. The default is our 'normal' service. Publications are sent via 2nd class post for delivery to UK addresses and by Airmail to non-UK addresses. Postage and packaging is priced as follows for our 'normal' service:

Shipping is calculated on quantity and most cost-effective route possible. Fast delivery is offered by courier service.
Delivery Schedule We process your order right away and will normally send your order to you in 3-5 working days . International orders are generally received between 7-10 days. You should however, allow up to 21 days for delivery. We cannot however be held responsible for any time delays caused by the postal / delivery services.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, please rest assured that the transaction is secure. Credit card numbers are encrypted using 128 bit encryption and only decrypted after they reach Worlpay. They are not held in clear text on any web. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology-the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy. When you use your credit card to shop at webookshop.com, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technologythe Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy. The Shopping Cart needs you to have a 128-bit encryption in order to support the security technology
Guarantee
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1793 865012 (International +44 +44 (0)1793 865012) or fax us on +44 (0)1793 865001 or write to us at Frankland Road Blagrove Swindon Wiltshire SN5 8YF United Kingdom
Privacy Policy WRc plc do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Please note: Your order/contract information will be stored by WRc. You may view our Terms and Conditions online . For safety reasons, your order's data is not available via ther internet. We keep this data confidential in line with our Privacy Policy.

E-newsletter Privacy Policy
By joining the webookshop e-newsletter list, you should understand the following:

This newsletter will be used to inform you of news or new products related to the Webookshop.
Your information will not be sold, rented or leased to a third-party.

We do use code within our e-newsletter template to identify open rates and click through rates. This does not enable us to identify which individuals have opened the message or clicked a link within it - your activity remains anonymous.

Customer Rights

The WEBookshop is committed to protecting the privacy of its customers using the site. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes. You can opt out any time by emailing unsubscribe to publications@webookshop.com.

If you are concerned about your data, you have the right subject to the payment of a small fee
(currently £10) to request access the personal data which we may hold or process about you. You
have the right to require us to correct any inaccuracies in your data free of charge.

Registering on the site:>

When ordering on the site we ask you for one or some of the following information:

Title
Name
Email address
Organization
Job title
Address

This information is used so that we can provide specific services and information to our customers and help us develop new products to best serve the water community as a whole.

In accordance with the requirements of the Data Protection Act 1998 the information you provide is kept secure. Webookshop has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. The Webookshop regularly reviews security and strives to protect information to the fullest extent possible. However, the Webookshop cannot warrant the security of any information you transmit before it reaches us.

Any information submitted in the purchase of books on the 'third party payment provider 'Worldpay' website is subject to the privacy policy of Worldpay. Further details can be found by http://www.worldpay.com/about_us/index.php?page=privacy.

From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time.

We hope you find our information and resources useful. Should you have any questions about this policy, please contact Denise Bennett at denise.bennett@wrcplc.co.uk.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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